{"id":2388,"date":"2026-10-13T10:56:15","date_gmt":"2026-10-13T07:56:15","guid":{"rendered":"https:\/\/fintech.mercek.net\/news\/?p=2388"},"modified":"2026-10-13T10:56:15","modified_gmt":"2026-10-13T07:56:15","slug":"ing-yapay-zeka-ajanlariyla-otonom-is-akislarinda-%90-basariya-ulasti","status":"publish","type":"post","link":"https:\/\/fintech.mercek.net\/news\/2026\/10\/13\/ing-yapay-zeka-ajanlariyla-otonom-is-akislarinda-%90-basariya-ulasti\/","title":{"rendered":"ING, Yapay Zek\u00e2 Ajanlar\u0131yla Otonom \u0130\u015f Ak\u0131\u015flar\u0131nda %90 Ba\u015far\u0131ya Ula\u015ft\u0131"},"content":{"rendered":"

ING T\u00fcrkiye, ajan tabanl\u0131 yapay zek\u00e2y\u0131 operasyonlar\u0131n\u0131n merkezine ta\u015f\u0131yor<\/strong><\/h2>\n

ING T\u00fcrkiye<\/strong>, yapay zek\u00e2 d\u00f6n\u00fc\u015f\u00fcm\u00fc kapsam\u0131nda ajan tabanl\u0131 yapay zek\u00e2 (Agentic AI) teknolojilerini temel operasyonel s\u00fcre\u00e7lerinin merkezine ta\u015f\u0131yor. Ajan tabanl\u0131 yapay zek\u00e2 ile operasyonel s\u00fcre\u00e7lerini yeniden tasarlayan ING<\/strong>, \u00e7ok ad\u0131ml\u0131 g\u00f6revleri planlayabilen, farkl\u0131 sistemlerle etkile\u015fime ge\u00e7ebilen ve s\u00fcre\u00e7leri u\u00e7tan uca y\u00fcr\u00fctebilen yapay zek\u00e2 ajanlar\u0131yla olu\u015fturdu\u011fu otonom i\u015f ak\u0131\u015flar\u0131nda y\u00fczde 90’\u0131n \u00fczerinde ba\u015far\u0131 oran\u0131na ula\u015ft\u0131.<\/p>\n

ING T\u00fcrkiye<\/strong> Operasyon Genel M\u00fcd\u00fcr Yard\u0131mc\u0131s\u0131 Ezgi Demirda\u011f Sayda\u011f<\/strong>, “ING T\u00fcrkiye<\/strong> olarak yapay zek\u00e2y\u0131 i\u015f yap\u0131\u015f \u015fekillerimizi d\u00f6n\u00fc\u015ft\u00fcren stratejik bir yetkinlik olarak konumland\u0131r\u0131yoruz. \u0130nsan uzmanl\u0131\u011f\u0131 ile yapay zek\u00e2n\u0131n g\u00fcc\u00fcn\u00fc bir araya getirerek operasyonlar\u0131m\u0131z\u0131 daha ak\u0131ll\u0131, \u00e7evik ve \u00f6l\u00e7eklenebilir hale getirirken, m\u00fc\u015fterilerimize daha h\u0131zl\u0131 ve zahmetsiz bir bankac\u0131l\u0131k deneyimi sunmay\u0131 hedefliyoruz” dedi.<\/p>\n

En sevilen dijital banka olma hedefiyle ilerleyen ING T\u00fcrkiye<\/strong>, yapay zek\u00e2 d\u00f6n\u00fc\u015f\u00fcm\u00fc kapsam\u0131nda \u00fcretken yapay zek\u00e2n\u0131n \u00f6tesine ge\u00e7erek ajan tabanl\u0131 yapay zek\u00e2 (Agentic AI) teknolojilerini temel operasyonel s\u00fcre\u00e7lerinin merkezine ta\u015f\u0131yor. Yapay zek\u00e2y\u0131 stratejik bir yetkinlik olarak konumland\u0131ran ING T\u00fcrkiye<\/strong>, ajan tabanl\u0131 yapay zek\u00e2 ile operasyonel s\u00fcre\u00e7lerini yeniden tasarlad\u0131. ING<\/strong>, \u00e7ok ad\u0131ml\u0131 g\u00f6revleri planlayabilen, farkl\u0131 sistemlerle etkile\u015fime ge\u00e7ebilen ve s\u00fcre\u00e7leri u\u00e7tan uca y\u00fcr\u00fctebilen yapay zek\u00e2 ajanlar\u0131yla olu\u015fturdu\u011fu otonom i\u015f ak\u0131\u015flar\u0131nda y\u00fczde 90’\u0131n \u00fczerinde ba\u015far\u0131 oran\u0131na ula\u015ft\u0131.<\/p>\n

Operasyonlarda yeni d\u00f6nem: Otonom i\u015f ak\u0131\u015flar\u0131<\/strong><\/h3>\n

ING T\u00fcrkiye<\/strong>, ajan tabanl\u0131 yapay zek\u00e2 ile operasyonel s\u00fcre\u00e7lerini daha otonom, h\u0131zl\u0131 ve \u00f6l\u00e7eklenebilir bir yap\u0131ya d\u00f6n\u00fc\u015ft\u00fcr\u00fcyor. Yapay zek\u00e2 ajanlar\u0131; farkl\u0131 sistemlerden veri alabiliyor, bu verileri i\u015fleyebiliyor ve gerekli ad\u0131mlar\u0131 ger\u00e7ekle\u015ftirerek rutin operasyonlar\u0131 otonom \u015fekilde y\u00f6netebiliyor. Bu yeni \u00e7al\u0131\u015fma modeliyle s\u00fcre\u00e7lerde h\u0131z ve tutarl\u0131l\u0131k artarken \u00e7al\u0131\u015fanlar\u0131n daha y\u00fcksek katma de\u011ferli alanlara odaklanmas\u0131 destekleniyor. ING T\u00fcrkiye<\/strong>, ayr\u0131ca yapay zek\u00e2n\u0131n sa\u011flad\u0131\u011f\u0131 d\u00f6n\u00fc\u015f\u00fcm\u00fc m\u00fc\u015fteri kabul\u00fc ve m\u00fc\u015fterini tan\u0131ma s\u00fcre\u00e7lerine de ta\u015f\u0131yor. Dok\u00fcman trafi\u011fini azaltmak, kontrolleri h\u0131zland\u0131rmak ve s\u00fcre\u00e7leri daha etkin hale getirmek amac\u0131yla geli\u015ftirilen yapay zek\u00e2 destekli entegrasyonlarla m\u00fc\u015fterilerin daha h\u0131zl\u0131 ve kesintisiz hizmet almas\u0131 hedefleniyor.<\/p>\n

Yapay zek\u00e2 ile daha ak\u0131ll\u0131 ve g\u00fcvenli m\u00fc\u015fteri deneyimi<\/strong><\/h3>\n

ING T\u00fcrkiye<\/strong>, yapay zek\u00e2y\u0131 operasyonel verimlili\u011fin \u00f6tesinde m\u00fc\u015fteri deneyimini geli\u015ftiren ve bankac\u0131l\u0131k g\u00fcvenli\u011fini g\u00fc\u00e7lendiren bir yetkinlik olarak da kullan\u0131yor. M\u00fc\u015fteri g\u00f6r\u00fc\u015fmelerinin yapay zek\u00e2 destekli \u00e7\u00f6z\u00fcmlerle analiz edilmesiyle beklenti ve ihtiya\u00e7lara ili\u015fkin i\u00e7g\u00f6r\u00fcler elde edilirken, m\u00fc\u015fteri deneyimine y\u00f6nelik daha h\u0131zl\u0131 aksiyonlar al\u0131nabiliyor. Yapay zek\u00e2 uygulamalar\u0131 ayn\u0131 zamanda doland\u0131r\u0131c\u0131l\u0131k ve kara para aklamayla m\u00fccadelede risklerin daha erken ve proaktif bi\u00e7imde tespit edilmesine katk\u0131 sa\u011flayarak daha g\u00fcvenli bir bankac\u0131l\u0131k deneyimini destekliyor.<\/p>\n

Ezgi Demirda\u011f Sayda\u011f: Yapay zekay\u0131 i\u015f yap\u0131\u015f \u015fekillerimizi d\u00f6n\u00fc\u015ft\u00fcren stratejik bir yetkinlik olarak konumland\u0131r\u0131yoruz<\/strong><\/h3>\n

ING T\u00fcrkiye<\/strong> Operasyon Genel M\u00fcd\u00fcr Yard\u0131mc\u0131s\u0131 Ezgi Demirda\u011f Sayda\u011f<\/strong>, yapay zek\u00e2 d\u00f6n\u00fc\u015f\u00fcm\u00fcn\u00fcn bankac\u0131l\u0131\u011f\u0131n \u00e7al\u0131\u015fma modelini yeniden tan\u0131mlad\u0131\u011f\u0131n\u0131 belirterek \u015funlar\u0131 s\u00f6yledi: “ING T\u00fcrkiye<\/strong> olarak yapay zek\u00e2y\u0131 yaln\u0131zca verimlilik sa\u011flayan bir teknoloji olarak de\u011fil, i\u015f yap\u0131\u015f \u015fekillerimizi d\u00f6n\u00fc\u015ft\u00fcren stratejik bir yetkinlik olarak konumland\u0131r\u0131yoruz. Bu vizyonun bir yans\u0131mas\u0131 olarak temel operasyonel s\u00fcre\u00e7lerimizi yeniden tasarlayarak y\u00fczde 90’\u0131n \u00fczerinde ba\u015far\u0131 oran\u0131na sahip otonom i\u015f ak\u0131\u015flar\u0131 olu\u015fturduk. \u0130nsan uzmanl\u0131\u011f\u0131 ile yapay zek\u00e2n\u0131n g\u00fcc\u00fcn\u00fc bir araya getirerek operasyonlar\u0131m\u0131z\u0131 daha ak\u0131ll\u0131, \u00e7evik ve \u00f6l\u00e7eklenebilir hale getirirken, m\u00fc\u015fterilerimize daha h\u0131zl\u0131 ve zahmetsiz bir bankac\u0131l\u0131k deneyimi sunmay\u0131 hedefliyoruz. Bankac\u0131l\u0131\u011f\u0131n gelece\u011fini \u015fekillendirecek bu d\u00f6n\u00fc\u015f\u00fcm alan\u0131na yat\u0131r\u0131m yapmay\u0131 ve yapay zek\u00e2 uygulamalar\u0131m\u0131z\u0131 geli\u015ftirmeyi kararl\u0131l\u0131kla s\u00fcrd\u00fcrece\u011fiz.”<\/p>\n","protected":false},"excerpt":{"rendered":"

ING T\u00fcrkiye, ajan tabanl\u0131 yapay zek\u00e2 teknolojilerini temel operasyonel s\u00fcre\u00e7lerinin merkezine ta\u015f\u0131yarak otonom i\u015f ak\u0131\u015flar\u0131nda y\u00fczde 90’\u0131n \u00fczerinde ba\u015far\u0131 oran\u0131na ula\u015ft\u0131.<\/p>\n","protected":false},"author":2,"featured_media":2387,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_ecomap_primary_org_id":199,"_ecomap_primary_org_name":"ING","_ecomap_mentioned_org_ids":"[]","_ecomap_related_org_ids":"","_ecomap_match_confidence":0.97,"_ecomap_email_message_id":"1a1343e36d37084e","_ecomap_email_from":"pressrelease@faselis.com","_ecomap_editor_notes":"T\u00fcrk\u00e7e b\u00fclten editoryal format\u0131 (h2\/h3, spot) uyguland\u0131; Firma profili eki metinden \u00e7\u0131kar\u0131ld\u0131; Do\u011frulanamayan pazarlama iddialar\u0131 yumu\u015fat\u0131ld\u0131; B\u00fclten altl\u0131\u011f\u0131 ve tekrarlayan footer temizlendi; Edit\u00f6r \u00f6zeti olu\u015fturuldu; Hafif d\u00fczeltme yap\u0131ld\u0131; Ba\u015fl\u0131k g\u00f6zden ge\u00e7irildi; Yap\u0131 \u00e7\u0131kar\u0131m\u0131 uyguland\u0131.","_ecomap_original_body":"

Merhaba Fintechistanbul.org - Web Sitesi Yaz\u0131i\u015fleri,
ING T\u00fcrkiye, yapay zek\u00e2 d\u00f6n\u00fc\u015f\u00fcm\u00fc kapsam\u0131nda ajan tabanl\u0131 yapay zek\u00e2 (Agentic AI) teknolojilerini temel operasyonel s\u00fcre\u00e7lerinin merkezine ta\u015f\u0131yor.
Konuyla ilgili bas\u0131n b\u00fcltenini ve g\u00f6rseli ekte de\u011ferlendirmenize sunar\u0131z.
\u0130yi \u00e7al\u0131\u015fmalar,
Burcu Konyal\u0131
Effect Burson

<\/p>ING, yapay zek\u00e2 ajanlar\u0131yla otonom i\u015f ak\u0131\u015flar\u0131nda %90 ba\u015far\u0131ya ula\u015ft\u0131<\/title> <center><table align=\"center\" border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" height=\"100%\" id=\"bodycontent\" style=\"-ms-text-size-adjust: none; -webkit-text-size-adjust: none; background-color: #f6f7f8; color: #1c2b28; font-size: 12px; margin: 0; margin-top: 0px; mso-table-lspace: 0pt; mso-table-rspace: 0pt; padding: 0; padding-top: 0px;\"><tr style=\"border: 0px none; border-collapse: collapse; border-spacing: 0px;\"><td align=\"center\" valign=\"top\" id=\"bodyinside\" style=\"-ms-text-size-adjust: none; -webkit-text-size-adjust: none; background-color: #f6f7f8; border-collapse: collapse; color: #1c2b28; font-size: 12px; margin: 0; mso-table-lspace: 0pt; mso-table-rspace: 0pt; padding: 20px;\"><table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" id=\"template\" style=\"-ms-text-size-adjust: none; -webkit-text-size-adjust: none; background-color: #ffffff; margin-top: 0px; mso-table-lspace: 0pt; mso-table-rspace: 0pt; padding-top: 0px; width: 600px;\" width=\"600\"><tr style=\"border: 0px none; border-collapse: collapse; border-spacing: 0px;\"><td align=\"center\" valign=\"top\" style=\"-ms-text-size-adjust: none; -webkit-text-size-adjust: none; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt;\"><table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" id=\"preheader\" style=\"-ms-text-size-adjust: none; -webkit-text-size-adjust: none; background-color: #f6f7f8; margin-top: 0px; mso-table-lspace: 0pt; mso-table-rspace: 0pt; padding-top: 0px;\"><tr style=\"border: 0px none; border-collapse: collapse; border-spacing: 0px;\"><td valign=\"top\" class=\"preheadercontent\" style=\"-ms-text-size-adjust: none; -webkit-text-size-adjust: none; border-collapse: collapse; color: #808080; font-family: Helvetica,Arial,sans-serif; font-size: 11px; line-height: 125%; mso-table-lspace: 0pt; mso-table-rspace: 0pt; padding-bottom: 10px; padding-left: 20px; padding-right: 20px; padding-top: 10px; text-align: center;\"><\/td><\/tr><\/table><\/td><\/tr><tr style=\"border: 0px none; border-collapse: collapse; border-spacing: 0px;\"><td align=\"center\" valign=\"top\" style=\"-ms-text-size-adjust: none; -webkit-text-size-adjust: none; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt; padding-top:20px\"><table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" class=\"mailbody\" style=\"-ms-text-size-adjust: none; -webkit-text-size-adjust: none; font-family: Helvetica,Arial,sans-serif; font-size: 14px; line-height: 1.5; margin-top: 0px; mso-table-lspace: 0pt; mso-table-rspace: 0pt; padding-bottom: 20px; padding-left: 20px; padding-right: 20px; padding-top: 20px;\"><tr style=\"border: 0px none; border-collapse: collapse; border-spacing: 0px;\"><td valign=\"top\" style=\"-ms-text-size-adjust: none; -webkit-text-size-adjust: none; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt;\"><p style='margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:105%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:center;'><strong fr-original-style=\"\" style=\"font-weight: 700;\"><u><span style='font-family:\"ING Me\";'>ING T\u00fcrkiye, ajan tabanl\u0131 yapay zek\u00e2y\u0131 operasyonlar\u0131n\u0131n merkezine ta\u015f\u0131yor<\/span><\/u><\/strong><\/p><p style='margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:105%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:center;'><strong fr-original-style=\"\" style=\"font-weight: 700;\"><span style='font-size:24px;line-height:105%;font-family:\"ING Me\";'>ING, yapay zek\u00e2 ajanlar\u0131yla otonom i\u015f ak\u0131\u015flar\u0131nda %90 ba\u015far\u0131ya ula\u015ft\u0131<\/span><\/strong><\/p><p style='margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:105%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:center;'><strong fr-original-style=\"\" style=\"font-weight: 700;\"><span style='font-size:12px;line-height:105%;font-family:\"ING Me\";'>ING T\u00fcrkiye, yapay zek\u00e2 d\u00f6n\u00fc\u015f\u00fcm\u00fc kapsam\u0131nda ajan tabanl\u0131 yapay zek\u00e2 (Agentic AI) teknolojilerini temel operasyonel s\u00fcre\u00e7lerinin merkezine ta\u015f\u0131yor. Ajan tabanl\u0131 yapay zek\u00e2 ile operasyonel s\u00fcre\u00e7lerini yeniden tasarlayan ING, \u00e7ok ad\u0131ml\u0131 g\u00f6revleri planlayabilen, farkl\u0131 sistemlerle etkile\u015fime ge\u00e7ebilen ve s\u00fcre\u00e7leri u\u00e7tan uca y\u00fcr\u00fctebilen yapay zek\u00e2 ajanlar\u0131yla olu\u015fturdu\u011fu otonom i\u015f ak\u0131\u015flar\u0131nda y\u00fczde 90\u2019\u0131n \u00fczerinde ba\u015far\u0131 oran\u0131na ula\u015ft\u0131.<\/span>\u00a0<\/strong><strong fr-original-style=\"\" style=\"font-weight: 700;\"><span style='font-size:12px;line-height:105%;font-family:\"ING Me\";'>ING T\u00fcrkiye Operasyon Genel M\u00fcd\u00fcr Yard\u0131mc\u0131s\u0131 Ezgi Demirda\u011f Sayda\u011f, \u201cING T\u00fcrkiye olarak yapay zek\u00e2y\u0131 i\u015f yap\u0131\u015f \u015fekillerimizi d\u00f6n\u00fc\u015ft\u00fcren stratejik bir yetkinlik olarak konumland\u0131r\u0131yoruz. \u0130nsan uzmanl\u0131\u011f\u0131 ile yapay zek\u00e2n\u0131n g\u00fcc\u00fcn\u00fc bir araya getirerek operasyonlar\u0131m\u0131z\u0131 daha ak\u0131ll\u0131, \u00e7evik ve \u00f6l\u00e7eklenebilir hale getirirken, m\u00fc\u015fterilerimize daha h\u0131zl\u0131 ve zahmetsiz bir bankac\u0131l\u0131k deneyimi sunmay\u0131 hedefliyoruz\u201d dedi.\u00a0<\/span><\/strong><\/p><p style='margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:105%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style='font-size:12px;line-height:105%;font-family:\"ING Me\";'>En sevilen dijital banka olma hedefiyle ilerleyen ING T\u00fcrkiye, yapay zek\u00e2 d\u00f6n\u00fc\u015f\u00fcm\u00fc kapsam\u0131nda \u00fcretken yapay zek\u00e2n\u0131n \u00f6tesine ge\u00e7erek ajan tabanl\u0131 yapay zek\u00e2 (Agentic AI) teknolojilerini temel operasyonel s\u00fcre\u00e7lerinin merkezine ta\u015f\u0131yor. Yapay zek\u00e2y\u0131 stratejik bir yetkinlik olarak konumland\u0131ran ING T\u00fcrkiye, ajan tabanl\u0131 yapay zek\u00e2 ile operasyonel s\u00fcre\u00e7lerini yeniden tasarlad\u0131. ING, \u00e7ok ad\u0131ml\u0131 g\u00f6revleri planlayabilen, farkl\u0131 sistemlerle etkile\u015fime ge\u00e7ebilen ve s\u00fcre\u00e7leri u\u00e7tan uca y\u00fcr\u00fctebilen yapay zek\u00e2 ajanlar\u0131yla olu\u015fturdu\u011fu otonom i\u015f ak\u0131\u015flar\u0131nda y\u00fczde 90\u2019\u0131n \u00fczerinde ba\u015far\u0131 oran\u0131na ula\u015ft\u0131.<\/span><\/p><p style='margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:105%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><strong fr-original-style=\"\" style=\"font-weight: 700;\"><span style='font-size:12px;line-height:105%;font-family:\"ING Me\";'>Operasyonlarda yeni d\u00f6nem: Otonom i\u015f ak\u0131\u015flar\u0131<\/span><\/strong><\/p><p style='margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:105%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style='font-size:12px;line-height:105%;font-family:\"ING Me\";'>ING T\u00fcrkiye, ajan tabanl\u0131 yapay zek\u00e2 ile operasyonel s\u00fcre\u00e7lerini daha otonom, h\u0131zl\u0131 ve \u00f6l\u00e7eklenebilir bir yap\u0131ya d\u00f6n\u00fc\u015ft\u00fcr\u00fcyor. Yapay zek\u00e2 ajanlar\u0131; farkl\u0131 sistemlerden veri alabiliyor, bu verileri i\u015fleyebiliyor ve gerekli ad\u0131mlar\u0131 ger\u00e7ekle\u015ftirerek rutin operasyonlar\u0131 otonom \u015fekilde y\u00f6netebiliyor. Bu yeni \u00e7al\u0131\u015fma modeliyle s\u00fcre\u00e7lerde h\u0131z ve tutarl\u0131l\u0131k artarken \u00e7al\u0131\u015fanlar\u0131n daha y\u00fcksek katma de\u011ferli alanlara odaklanmas\u0131 destekleniyor. ING T\u00fcrkiye, ayr\u0131ca yapay zek\u00e2n\u0131n sa\u011flad\u0131\u011f\u0131 d\u00f6n\u00fc\u015f\u00fcm\u00fc m\u00fc\u015fteri kabul\u00fc ve m\u00fc\u015fterini tan\u0131ma s\u00fcre\u00e7lerine de ta\u015f\u0131yor. Dok\u00fcman trafi\u011fini azaltmak, kontrolleri h\u0131zland\u0131rmak ve s\u00fcre\u00e7leri daha etkin hale getirmek amac\u0131yla geli\u015ftirilen yapay zek\u00e2 destekli entegrasyonlarla m\u00fc\u015fterilerin daha h\u0131zl\u0131 ve kesintisiz hizmet almas\u0131 hedefleniyor.<\/span><\/p><p style='margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:105%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><strong fr-original-style=\"\" style=\"font-weight: 700;\"><span style='font-size:12px;line-height:105%;font-family:\"ING Me\";'>Yapay zek\u00e2 ile daha ak\u0131ll\u0131 ve g\u00fcvenli m\u00fc\u015fteri deneyimi<\/span><\/strong><\/p><p style='margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:105%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><span style='font-size:12px;line-height:105%;font-family:\"ING Me\";'>ING T\u00fcrkiye, yapay zek\u00e2y\u0131 operasyonel verimlili\u011fin \u00f6tesinde m\u00fc\u015fteri deneyimini geli\u015ftiren ve bankac\u0131l\u0131k g\u00fcvenli\u011fini g\u00fc\u00e7lendiren bir yetkinlik olarak da kullan\u0131yor. M\u00fc\u015fteri g\u00f6r\u00fc\u015fmelerinin yapay zek\u00e2 destekli \u00e7\u00f6z\u00fcmlerle analiz edilmesiyle beklenti ve ihtiya\u00e7lara ili\u015fkin i\u00e7g\u00f6r\u00fcler elde edilirken, m\u00fc\u015fteri deneyimine y\u00f6nelik daha h\u0131zl\u0131 aksiyonlar al\u0131nabiliyor. Yapay zek\u00e2 uygulamalar\u0131 ayn\u0131 zamanda doland\u0131r\u0131c\u0131l\u0131k ve kara para aklamayla m\u00fccadelede risklerin daha erken ve proaktif bi\u00e7imde tespit edilmesine katk\u0131 sa\u011flayarak daha g\u00fcvenli bir bankac\u0131l\u0131k deneyimini destekliyor.<\/span><\/p><p style='margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:105%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><strong fr-original-style=\"\" style=\"font-weight: 700;\"><span style='font-size:12px;line-height:105%;font-family:\"ING Me\";'>Ezgi Demirda\u011f Sayda\u011f: Yapay zekay\u0131 i\u015f yap\u0131\u015f \u015fekillerimizi d\u00f6n\u00fc\u015ft\u00fcren stratejik bir yetkinlik olarak konumland\u0131r\u0131yoruz.\u00a0<\/span><\/strong><\/p><p style='margin-top:0cm;margin-right:0cm;margin-bottom:8.0pt;margin-left:0cm;line-height:105%;font-size:15px;font-family:\"Calibri\",sans-serif;text-align:justify;'><strong fr-original-style=\"\" style=\"font-weight: 700;\"><span style='font-size:12px;line-height:105%;font-family:\"ING Me\";'>ING T\u00fcrkiye Operasyon Genel M\u00fcd\u00fcr Yard\u0131mc\u0131s\u0131 Ezgi Demirda\u011f Sayda\u011f<\/span><\/strong><span style='font-size:12px;line-height:105%;font-family:\"ING Me\";'>, yapay zek\u00e2 d\u00f6n\u00fc\u015f\u00fcm\u00fcn\u00fcn bankac\u0131l\u0131\u011f\u0131n \u00e7al\u0131\u015fma modelini yeniden tan\u0131mlad\u0131\u011f\u0131n\u0131 belirterek \u015funlar\u0131 s\u00f6yledi: \u201cING T\u00fcrkiye olarak yapay zek\u00e2y\u0131 yaln\u0131zca verimlilik sa\u011flayan bir teknoloji olarak de\u011fil, i\u015f yap\u0131\u015f \u015fekillerimizi d\u00f6n\u00fc\u015ft\u00fcren stratejik bir yetkinlik olarak konumland\u0131r\u0131yoruz. Bu vizyonun bir yans\u0131mas\u0131 olarak temel operasyonel s\u00fcre\u00e7lerimizi yeniden tasarlayarak y\u00fczde 90'\u0131n \u00fczerinde ba\u015far\u0131 oran\u0131na sahip otonom i\u015f ak\u0131\u015flar\u0131 olu\u015fturduk. \u0130nsan uzmanl\u0131\u011f\u0131 ile yapay zek\u00e2n\u0131n g\u00fcc\u00fcn\u00fc bir araya getirerek operasyonlar\u0131m\u0131z\u0131 daha ak\u0131ll\u0131, \u00e7evik ve \u00f6l\u00e7eklenebilir hale getirirken, m\u00fc\u015fterilerimize daha h\u0131zl\u0131 ve zahmetsiz bir bankac\u0131l\u0131k deneyimi sunmay\u0131 hedefliyoruz. Bankac\u0131l\u0131\u011f\u0131n gelece\u011fini \u015fekillendirecek bu d\u00f6n\u00fc\u015f\u00fcm alan\u0131na yat\u0131r\u0131m yapmay\u0131 ve yapay zek\u00e2 uygulamalar\u0131m\u0131z\u0131 geli\u015ftirmeyi kararl\u0131l\u0131kla s\u00fcrd\u00fcrece\u011fiz.\u201d<\/span><\/p><\/td><\/tr><\/table><\/td><\/tr><tr style=\"border: 0px none; border-collapse: collapse; border-spacing: 0px;\"><td align=\"center\" valign=\"top\" style=\"-ms-text-size-adjust: none; -webkit-text-size-adjust: none; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt;\"><table border=\"0\" cellpadding=\"0\" cellspacing=\"4\" width=\"100%\" id=\"photos\" style=\"-ms-text-size-adjust: none; -webkit-text-size-adjust: none; margin-top: 0px; mso-table-lspace: 0pt; mso-table-rspace: 0pt; padding-top: 0px;\"><tr style=\"border: 0px none; border-collapse: collapse; border-spacing: 0px;\"><td align=\"center\" valign=\"top\" class=\"photo\" style=\"-ms-text-size-adjust: none; -webkit-text-size-adjust: none; 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mso-table-rspace: 0pt;\"><table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" id=\"photodesc\" style=\"-ms-text-size-adjust: none; -webkit-text-size-adjust: none; color: #1c2b28; font-family: Helvetica,Arial,sans-serif; font-size: 12px; line-height: 150%; margin-top: 0px; mso-table-lspace: 0pt; mso-table-rspace: 0pt; padding-bottom: 20px; padding-left: 20px; padding-right: 20px; padding-top: 0px;\"><tr style=\"border: 0px none; border-collapse: collapse; border-spacing: 0px;\"><td valign=\"top\" style=\"-ms-text-size-adjust: none; -webkit-text-size-adjust: none; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt;\"><\/td><\/tr><\/table><\/td><\/tr><tr style=\"border: 0px none; border-collapse: collapse; border-spacing: 0px;\"><td align=\"center\" valign=\"top\" style=\"-ms-text-size-adjust: none; -webkit-text-size-adjust: none; border-collapse: collapse; mso-table-lspace: 0pt; mso-table-rspace: 0pt;\"><table border=\"0\" cellpadding=\"0\" cellspacing=\"0\" width=\"100%\" id=\"videos\" style=\"-ms-text-size-adjust: none; 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mso-table-lspace: 0pt; mso-table-rspace: 0pt; width: 22px;\" width=\"22\"><img border=\"0\" src=\"https:\/\/img.faselis.com\/mailing\/attachment.png\" alt=\"msword Icon\" style=\"-ms-interpolation-mode: bicubic; border: 0; height: auto; line-height: 100%; outline: none; text-decoration: none;\"><\/td><td valign=\"top\" class=\"attachmenttext\" height=\"22\" style=\"-ms-text-size-adjust: none; -webkit-text-size-adjust: none; border-collapse: collapse; font-family: Helvetica,Arial,sans-serif; font-size: 12px; height: 22px; line-height: 22px; mso-table-lspace: 0pt; mso-table-rspace: 0pt; padding-left: 10px; padding-right: 10px; text-align: left;\">ING_YapayZeka_BB_13102026.docx<\/td><td valign=\"top\" class=\"videodownload\" height=\"22\" style=\"-ms-text-size-adjust: none; -webkit-text-size-adjust: none; border-collapse: collapse; font-family: Helvetica,Arial,sans-serif; font-size: 12px; font-weight: bold; height: 22px; line-height: 22px; mso-table-lspace: 0pt; mso-table-rspace: 0pt; text-align: right; 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