{"id":2295,"date":"2026-10-07T11:47:39","date_gmt":"2026-10-07T08:47:39","guid":{"rendered":"https:\/\/fintech.mercek.net\/news\/?p=2295"},"modified":"2026-10-07T11:50:27","modified_gmt":"2026-10-07T08:50:27","slug":"vodafonedan-dunya-musteri-deneyimi-haftasina-ozel-internet-hediyesi","status":"publish","type":"post","link":"https:\/\/fintech.mercek.net\/news\/2026\/10\/07\/vodafonedan-dunya-musteri-deneyimi-haftasina-ozel-internet-hediyesi\/","title":{"rendered":"Vodafone’dan D\u00fcnya M\u00fc\u015fteri Deneyimi Haftas\u0131’na \u00d6zel \u0130nternet Hediyesi"},"content":{"rendered":"

Vodafone, D\u00fcnya M\u00fc\u015fteri Deneyimi Haftas\u0131’na \u00f6zel m\u00fc\u015fterilerine 1 g\u00fcn ge\u00e7erli 5 GB mobil internet hediye ediyor.<\/strong><\/h2>\n

T\u00fcrkiye’nin dijitalle\u015fmesine liderlik etme vizyonuyla faaliyet g\u00f6steren Vodafone<\/strong>, D\u00fcnya M\u00fc\u015fteri Deneyimi Haftas\u0131’n\u0131 bu y\u0131l da m\u00fc\u015fterileriyle birlikte kutluyor. M\u00fc\u015fteri memnuniyetini oda\u011f\u0131na alan \u015firket, bu haftaya \u00f6zel olarak m\u00fc\u015fterilerine hem Vodafone Yan\u0131mda<\/strong> uygulamas\u0131ndan hem de ma\u011fazalardan 1 g\u00fcn ge\u00e7erli 5 GB mobil internet<\/strong> hediye ediyor.<\/p>\n

Vodafone<\/strong>, m\u00fc\u015fteri deneyimini geli\u015ftirme \u00e7al\u0131\u015fmalar\u0131n\u0131 m\u00fc\u015fterisini dinleyen, s\u00fcrece dahil eden ve elde etti\u011fi i\u00e7g\u00f6r\u00fcy\u00fc aksiyona d\u00f6n\u00fc\u015ft\u00fcren b\u00fct\u00fcnsel bir yakla\u015f\u0131mla s\u00fcrd\u00fcr\u00fcyor. \u015eirket, m\u00fc\u015fterinin sesini daha h\u0131zl\u0131 ve geni\u015f \u00f6l\u00e7ekte anlamland\u0131rmak i\u00e7in yapay zek\u00e2 destekli CX Lens<\/strong> m\u00fc\u015fteri i\u00e7g\u00f6r\u00fcs\u00fc platformundan yararlan\u0131yor. Platform, farkl\u0131 kanallardan gelen ger\u00e7ek m\u00fc\u015fteri yorumlar\u0131n\u0131 ve deneyim sinyallerini y\u00fcksek hacimde analiz ederek m\u00fc\u015fteri i\u00e7g\u00f6r\u00fcs\u00fcn\u00fcn ilgili ekiplerin kararlar\u0131na daha h\u0131zl\u0131 ta\u015f\u0131nmas\u0131n\u0131 sa\u011fl\u0131yor. B\u00f6ylece, m\u00fc\u015fterilerin sesi \u00e7ok daha h\u0131zl\u0131 bir \u015fekilde \u00fcr\u00fcn ve hizmetleri geli\u015ftiren somut bir i\u00e7g\u00f6r\u00fcye d\u00f6n\u00fc\u015f\u00fcyor.<\/p>\n

Vodafone<\/strong> bu yakla\u015f\u0131m\u0131 m\u00fc\u015fterilerini \u00fcr\u00fcn ve servis geli\u015ftirme s\u00fcrecinin do\u011frudan bir par\u00e7as\u0131 haline getirerek bir ad\u0131m ileriye ta\u015f\u0131yor. Haziran ay\u0131nda ba\u015flat\u0131lan Vodafone Deneyim El\u00e7ileri<\/strong> program\u0131nda, Vodafone m\u00fc\u015fterilerinden olu\u015fan 58 g\u00f6n\u00fcll\u00fc el\u00e7i<\/strong>; fatura \u00f6deme, tarife inceleme, ek paket sat\u0131n alma, yeni \u00fcr\u00fcnlerin isimlendirilmesi ve \u00e7a\u011fr\u0131 merkezi etkile\u015fimleri gibi 20 farkl\u0131 s\u00fcreci<\/strong> de\u011ferlendirerek \u00fcr\u00fcn ve servislerin geli\u015ftirilmesine katk\u0131 sa\u011flayan 350’nin \u00fczerinde i\u00e7g\u00f6r\u00fc<\/strong> payla\u015ft\u0131.<\/p>\n

Vodafone T\u00fcrkiye \u0130cra Kurulu Ba\u015fkan Yard\u0131mc\u0131s\u0131 Meltem Bakiler \u015eahin<\/strong>, \u015funlar\u0131 s\u00f6yledi:<\/p>\n

“Vodafone olarak, m\u00fc\u015fteri mutlulu\u011funu yaln\u0131zca hizmet an\u0131nda \u00f6l\u00e7\u00fclen bir sonu\u00e7 de\u011fil; m\u00fc\u015fteriyi anlamaktan ihtiyac\u0131n\u0131 sahiplenmeye, do\u011fru \u00e7\u00f6z\u00fcme ula\u015ft\u0131rmaktan g\u00fcnl\u00fck hayat\u0131na de\u011fer katan faydalar sunmaya uzanan b\u00fct\u00fcnsel bir deneyimin sonucu olarak g\u00f6r\u00fcyoruz. D\u00fcnya M\u00fc\u015fteri Deneyimi Haftas\u0131’nda m\u00fc\u015fterilerimize hediye etti\u011fimiz internet de bu anlay\u0131\u015f\u0131n somut bir yans\u0131mas\u0131. Bizim i\u00e7in as\u0131l de\u011fer, m\u00fc\u015fterinin sesini dinlemek, do\u011fru anlamland\u0131rmak ve bu i\u00e7g\u00f6r\u00fcy\u00fc daha iyi bir deneyime d\u00f6n\u00fc\u015ft\u00fcrmek. Farkl\u0131 temas noktalar\u0131ndan ald\u0131\u011f\u0131m\u0131z geri bildirimlerden beslenerek m\u00fc\u015fterilerimizin hayat\u0131n\u0131 kolayla\u015ft\u0131racak yeni \u00e7\u00f6z\u00fcmler geli\u015ftirmeye ve onlar\u0131 her g\u00fcn daha iyi bir Vodafone deneyimiyle bulu\u015fturmaya devam edece\u011fiz.”<\/p>\n

M\u00fc\u015fteri deneyimini m\u00fc\u015fterisiyle birlikte \u015fekillendiriyor<\/strong><\/h3>\n

Vodafone Deneyim El\u00e7ileri<\/strong> program\u0131yla m\u00fc\u015fteriler, dijital deneyimleri test ediyor, yeni \u00fcr\u00fcn ve \u00f6zellikler hakk\u0131nda g\u00f6r\u00fc\u015f bildiriyor. Ortaya \u00e7\u0131kan i\u00e7g\u00f6r\u00fcler \u00fcr\u00fcn ekiplerinin geli\u015ftirme s\u00fcre\u00e7lerine aktar\u0131l\u0131yor. B\u00f6ylece Vodafone<\/strong>, m\u00fc\u015fterisini yaln\u0131zca dinlemekle kalmay\u0131p deneyimi onunla birlikte \u015fekillendiriyor.<\/p>\n

Program\u0131n somut \u00e7\u0131kt\u0131lar\u0131ndan biri de ek paket sat\u0131n alma deneyiminde hayata ge\u00e7ti. Deneyim El\u00e7ileri’nin geri bildirimleri do\u011frultusunda ak\u0131\u015f yeniden ele al\u0131narak paketlerin daha kolay ke\u015ffedilebildi\u011fi, filtreleme ve kategorilendirme yap\u0131s\u0131 g\u00fc\u00e7lendirilmi\u015f yeni bir deneyim tasarland\u0131.<\/p>\n

M\u00fc\u015fteri i\u00e7g\u00f6r\u00fcs\u00fc g\u00fcnl\u00fck kararlara ta\u015f\u0131n\u0131yor<\/strong><\/h3>\n

Vodafone<\/strong>, teknolojiyi kendi ba\u015f\u0131na bir hedef olarak de\u011fil, m\u00fc\u015fteriye sundu\u011fu deneyimi g\u00fc\u00e7lendiren bir ara\u00e7 olarak konumluyor. \u015eirketin yapay zek\u00e2 yakla\u015f\u0131m\u0131 da ki\u015fiselle\u015ftirme, proaktif destek ve farkl\u0131 temas noktalar\u0131nda daha b\u00fct\u00fcnsel bir deneyim yaratma anlay\u0131\u015f\u0131na dayan\u0131yor. Bu bak\u0131\u015f a\u00e7\u0131s\u0131yla hayata ge\u00e7irilen yapay zek\u00e2 destekli CX Lens<\/strong> m\u00fc\u015fteri i\u00e7g\u00f6r\u00fcs\u00fc platformu, m\u00fc\u015fterilerin farkl\u0131 temas noktalar\u0131nda b\u0131rakt\u0131\u011f\u0131 ger\u00e7ek yorumlar\u0131 ve deneyim sinyallerini yapay zek\u00e2 ile anlamland\u0131r\u0131yor; \u00e7al\u0131\u015fanlar\u0131n belirli bir konu ya da m\u00fc\u015fteri yolculu\u011fundaki ihtiyaca, soruna ve beklentiye \u00e7ok daha h\u0131zl\u0131 ula\u015fmas\u0131n\u0131 sa\u011fl\u0131yor.<\/p>\n

Y\u00fcksek hacimli m\u00fc\u015fteri geri bildirimlerini analiz ederek tek tek yorum okumaya dayal\u0131 yakla\u015f\u0131m\u0131n \u00f6tesine ge\u00e7en; \u00f6ne \u00e7\u0131kan sorunlar\u0131, beklentileri ve geli\u015fim alanlar\u0131n\u0131 g\u00f6r\u00fcn\u00fcr hale getiren CX Lens<\/strong>, m\u00fc\u015fterinin ger\u00e7ek geri bildirimini organizasyonun g\u00fcnl\u00fck kararlar\u0131na daha h\u0131zl\u0131 ta\u015f\u0131yan yeni bir ad\u0131m olarak dikkat \u00e7ekiyor. Vodafone<\/strong>, m\u00fc\u015fteriden ald\u0131\u011f\u0131 bu i\u00e7g\u00f6r\u00fcy\u00fc yaln\u0131zca anlamakla kalm\u0131yor; daha h\u0131zl\u0131 \u00e7\u00f6z\u00fcme, daha kolay bir deneyime ve g\u00fcnl\u00fck hayata dokunan somut faydalara d\u00f6n\u00fc\u015ft\u00fcr\u00fcyor.<\/p>\n

M\u00fc\u015fteri mutlulu\u011funu u\u00e7tan uca sahipleniyor<\/strong><\/h3>\n

Vodafone<\/strong>‘da m\u00fc\u015fteri deneyiminden \u015febeke y\u00f6netimine, risk ve anomali tespitinden ticari karar sistemlerine kadar 100’den fazla yapay zek\u00e2 modeli aktif olarak \u00e7al\u0131\u015f\u0131yor. M\u00fc\u015fterinin talebini tekrar tekrar anlatmas\u0131n\u0131n \u00f6n\u00fcne ge\u00e7en ve \u00e7\u00f6z\u00fcm s\u00fcrecini Vodafone<\/strong>‘un u\u00e7tan uca sahiplendi\u011fi Tek Seferde \u00c7\u00f6z\u00fcm modeliyle, mobil hizmetlerde 24 saatlik \u00e7\u00f6z\u00fcm s\u00f6z\u00fcn\u00fcn yerine getirilme oran\u0131 %96; \u00e7a\u011fr\u0131 merkezinde ilk temasta \u00e7\u00f6z\u00fcm oran\u0131 %85, ma\u011fazada ise %93 oldu. \u015eirketin sadakat platformu Vodafone Happy<\/strong> ilk y\u0131l\u0131nda 300 milyondan fazla ziyaret al\u0131rken, marka indirimleri yakla\u015f\u0131k 7 milyon kez kullan\u0131ld\u0131 ve m\u00fc\u015fterilere 2,5 milyar TL’yi a\u015fk\u0131n ekonomik fayda sa\u011fland\u0131. Happy<\/strong> kullanan m\u00fc\u015fterilerin Vodafone’u tavsiye etme oran\u0131 bir y\u0131lda %28’den %49’a y\u00fckseldi. Vodafone<\/strong>‘un Yurt D\u0131\u015f\u0131na Ho\u015f Geldin Hediyesi ise 2,1 milyon m\u00fc\u015fteriye ula\u015ft\u0131. Vodafone<\/strong>, m\u00fc\u015fteri mutlulu\u011funu \u015firket k\u00fclt\u00fcr\u00fcn\u00fcn ve \u00e7al\u0131\u015fanlar\u0131n g\u00fcnl\u00fck kararlar\u0131n\u0131n ortak filtresi haline getirmeye y\u00f6nelik yeni bir i\u00e7 k\u00fclt\u00fcr program\u0131n\u0131 da hayata ge\u00e7irmeye haz\u0131rlan\u0131yor.<\/p>\n","protected":false},"excerpt":{"rendered":"

Vodafone, D\u00fcnya M\u00fc\u015fteri Deneyimi Haftas\u0131’na \u00f6zel m\u00fc\u015fterilerine 1 g\u00fcn ge\u00e7erli 5 GB mobil internet hediye ediyor.<\/p>\n","protected":false},"author":2,"featured_media":621,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_ecomap_primary_org_id":2830,"_ecomap_primary_org_name":"Vodafone","_ecomap_mentioned_org_ids":"[]","_ecomap_related_org_ids":"","_ecomap_match_confidence":0.9,"_ecomap_email_message_id":"1a11582df05c94d7","_ecomap_email_from":"pressrelease@faselis.com","_ecomap_editor_notes":"T\u00fcrk\u00e7e b\u00fclten editoryal format\u0131 (h2\/h3, spot) uyguland\u0131; Firma profili eki metinden \u00e7\u0131kar\u0131ld\u0131; Do\u011frulanamayan pazarlama iddialar\u0131 yumu\u015fat\u0131ld\u0131; B\u00fclten altl\u0131\u011f\u0131 ve tekrarlayan footer temizlendi; Edit\u00f6r \u00f6zeti olu\u015fturuldu; Hafif d\u00fczeltme yap\u0131ld\u0131; Ba\u015fl\u0131k g\u00f6zden ge\u00e7irildi; Yap\u0131 \u00e7\u0131kar\u0131m\u0131 uyguland\u0131.","_ecomap_original_body":"

<\/td><\/tr><\/table><\/td><\/tr>

VODAFONE\u2019DAN D\u00dcNYA M\u00dc\u015eTER\u0130 DENEY\u0130M\u0130 HAFTASI\u2019NA \u00d6ZEL \u0130NTERNET HED\u0130YES\u0130\u00a0<\/span><\/strong><\/p>

\u00a0<\/span><\/strong><\/p>

M\u00fc\u015fteri deneyimini her alanda iyile\u015ftirmeyi hedefleyen Vodafone, D\u00fcnya M\u00fc\u015fteri Deneyimi Haftas\u0131\u2019na \u00f6zel olarak m\u00fc\u015fterilerine 1 g\u00fcn ge\u00e7erli 5 GB mobil internet hediye ediyor.\u00a0<\/span><\/strong><\/p>


<\/p>

7 Ekim 2026 \u2013<\/span><\/strong>\u00a0T\u00fcrkiye\u2019nin dijitalle\u015fmesine liderlik etme vizyonuyla faaliyet g\u00f6steren Vodafone,<\/strong> D\u00fcnya M\u00fc\u015fteri Deneyimi Haftas\u0131\u2019n\u0131 bu y\u0131l da m\u00fc\u015fterileriyle birlikte kutluyor. M\u00fc\u015fteri memnuniyetini oda\u011f\u0131na alan \u015firket, bu haftaya \u00f6zel olarak m\u00fc\u015fterilerine hem Vodafone Yan\u0131mda uygulamas\u0131ndan hem de ma\u011fazalardan 1 g\u00fcn ge\u00e7erli 5 GB mobil internet<\/strong> hediye ediyor.\u00a0<\/span><\/p>

\u00a0<\/span><\/p>

Vodafone, m\u00fc\u015fteri deneyimini geli\u015ftirme \u00e7al\u0131\u015fmalar\u0131n\u0131 m\u00fc\u015fterisini dinleyen, s\u00fcrece dahil eden ve elde etti\u011fi i\u00e7g\u00f6r\u00fcy\u00fc aksiyona d\u00f6n\u00fc\u015ft\u00fcren b\u00fct\u00fcnsel bir yakla\u015f\u0131mla s\u00fcrd\u00fcr\u00fcyor. \u015eirket, m\u00fc\u015fterinin sesini daha h\u0131zl\u0131 ve geni\u015f \u00f6l\u00e7ekte anlamland\u0131rmak i\u00e7in yapay zek\u00e2 destekli CX Lens<\/strong> m\u00fc\u015fteri i\u00e7g\u00f6r\u00fcs\u00fc platformundan yararlan\u0131yor.<\/span> Platform, farkl\u0131 kanallardan gelen ger\u00e7ek m\u00fc\u015fteri yorumlar\u0131n\u0131 ve deneyim sinyallerini y\u00fcksek hacimde analiz ederek m\u00fc\u015fteri i\u00e7g\u00f6r\u00fcs\u00fcn\u00fcn ilgili ekiplerin kararlar\u0131na daha h\u0131zl\u0131 ta\u015f\u0131nmas\u0131n\u0131 sa\u011fl\u0131yor. B\u00f6ylece, m\u00fc\u015fterilerin sesi \u00e7ok daha h\u0131zl\u0131 bir \u015fekilde \u00fcr\u00fcn ve hizmetleri geli\u015ftiren somut bir i\u00e7g\u00f6r\u00fcye d\u00f6n\u00fc\u015f\u00fcyor.<\/span><\/p>

\u00a0<\/span><\/p>

Vodafone bu yakla\u015f\u0131m\u0131 m\u00fc\u015fterilerini \u00fcr\u00fcn ve servis geli\u015ftirme s\u00fcrecinin do\u011frudan bir par\u00e7as\u0131 haline getirerek bir ad\u0131m ileriye ta\u015f\u0131yor. Haziran ay\u0131nda ba\u015flat\u0131lan Vodafone Deneyim El\u00e7ileri<\/strong> program\u0131nda, Vodafone m\u00fc\u015fterilerinden olu\u015fan 58 g\u00f6n\u00fcll\u00fc el\u00e7i<\/strong>; fatura \u00f6deme, tarife inceleme, ek paket sat\u0131n alma, yeni \u00fcr\u00fcnlerin isimlendirilmesi ve \u00e7a\u011fr\u0131 merkezi etkile\u015fimleri gibi 20 farkl\u0131 s\u00fcreci<\/strong> de\u011ferlendirerek \u00fcr\u00fcn ve servislerin geli\u015ftirilmesine katk\u0131 sa\u011flayan 350\u2019nin \u00fczerinde i\u00e7g\u00f6r\u00fc<\/strong> payla\u015ft\u0131.<\/span><\/p>

\u00a0<\/span><\/p>

Vodafone T\u00fcrkiye \u0130cra Kurulu Ba\u015fkan Yard\u0131mc\u0131s\u0131\u00a0<\/span><\/strong>Meltem Bakiler \u015eahin,\u00a0<\/span><\/span><\/strong>\u015funlar\u0131 s\u00f6yledi:<\/span><\/p>

\u00a0<\/span><\/p>

\u201cVodafone olarak, m\u00fc\u015fteri mutlulu\u011funu yaln\u0131zca hizmet an\u0131nda \u00f6l\u00e7\u00fclen bir sonu\u00e7 de\u011fil; m\u00fc\u015fteriyi anlamaktan ihtiyac\u0131n\u0131 sahiplenmeye, do\u011fru \u00e7\u00f6z\u00fcme ula\u015ft\u0131rmaktan g\u00fcnl\u00fck hayat\u0131na de\u011fer katan faydalar sunmaya uzanan b\u00fct\u00fcnsel bir deneyimin sonucu olarak g\u00f6r\u00fcyoruz. D\u00fcnya M\u00fc\u015fteri Deneyimi Haftas\u0131\u2019nda m\u00fc\u015fterilerimize hediye etti\u011fimiz internet de bu anlay\u0131\u015f\u0131n somut bir yans\u0131mas\u0131. Bizim i\u00e7in as\u0131l de\u011fer, m\u00fc\u015fterinin sesini dinlemek, do\u011fru anlamland\u0131rmak ve bu i\u00e7g\u00f6r\u00fcy\u00fc daha iyi bir deneyime d\u00f6n\u00fc\u015ft\u00fcrmek. Farkl\u0131 temas noktalar\u0131ndan ald\u0131\u011f\u0131m\u0131z geri bildirimlerden beslenerek m\u00fc\u015fterilerimizin hayat\u0131n\u0131 kolayla\u015ft\u0131racak yeni \u00e7\u00f6z\u00fcmler geli\u015ftirmeye ve onlar\u0131 her g\u00fcn daha iyi bir Vodafone deneyimiyle bulu\u015fturmaya devam edece\u011fiz.\u201d<\/span><\/p>

\u00a0<\/span><\/p>

M\u00fc\u015fteri deneyimini m\u00fc\u015fterisiyle birlikte \u015fekillendiriyor<\/span><\/strong><\/p>

\u00a0<\/span><\/p>

Vodafone Deneyim El\u00e7ileri program\u0131yla m\u00fc\u015fteriler, dijital deneyimleri test ediyor, yeni \u00fcr\u00fcn ve \u00f6zellikler hakk\u0131nda g\u00f6r\u00fc\u015f bildiriyor. Ortaya \u00e7\u0131kan i\u00e7g\u00f6r\u00fcler \u00fcr\u00fcn ekiplerinin geli\u015ftirme s\u00fcre\u00e7lerine aktar\u0131l\u0131yor. B\u00f6ylece Vodafone, m\u00fc\u015fterisini yaln\u0131zca dinlemekle kalmay\u0131p deneyimi onunla birlikte \u015fekillendiriyor.\u00a0<\/span>Program\u0131n somut \u00e7\u0131kt\u0131lar\u0131ndan biri de ek paket sat\u0131n alma deneyiminde hayata ge\u00e7ti. Deneyim El\u00e7ileri\u2019nin geri bildirimleri do\u011frultusunda ak\u0131\u015f yeniden ele al\u0131narak paketlerin daha kolay ke\u015ffedilebildi\u011fi, filtreleme ve kategorilendirme yap\u0131s\u0131 g\u00fc\u00e7lendirilmi\u015f yeni bir deneyim tasarland\u0131.\u00a0<\/span><\/p>

\u00a0<\/span><\/p>

M\u00fc\u015fteri i\u00e7g\u00f6r\u00fcs\u00fc g\u00fcnl\u00fck kararlara ta\u015f\u0131n\u0131yor<\/span><\/strong><\/p>

\u00a0<\/span><\/p>

Vodafone, teknolojiyi kendi ba\u015f\u0131na bir hedef olarak de\u011fil, m\u00fc\u015fteriye sundu\u011fu deneyimi g\u00fc\u00e7lendiren bir ara\u00e7 olarak konumluyor. \u015eirketin yapay zek\u00e2 yakla\u015f\u0131m\u0131 da ki\u015fiselle\u015ftirme, proaktif destek ve farkl\u0131 temas noktalar\u0131nda daha b\u00fct\u00fcnsel bir deneyim yaratma anlay\u0131\u015f\u0131na dayan\u0131yor. Bu bak\u0131\u015f a\u00e7\u0131s\u0131yla hayata ge\u00e7irilen yapay zek\u00e2 destekli CX Lens m\u00fc\u015fteri i\u00e7g\u00f6r\u00fcs\u00fc platformu,<\/span>\u00a0m\u00fc\u015fterilerin farkl\u0131 temas noktalar\u0131nda b\u0131rakt\u0131\u011f\u0131 ger\u00e7ek yorumlar\u0131 ve deneyim sinyallerini yapay zek\u00e2 ile anlamland\u0131r\u0131yor; \u00e7al\u0131\u015fanlar\u0131n belirli bir konu ya da m\u00fc\u015fteri yolculu\u011fundaki ihtiyaca, soruna ve beklentiye \u00e7ok daha h\u0131zl\u0131 ula\u015fmas\u0131n\u0131 sa\u011fl\u0131yor.<\/span>\u00a0<\/span>Y\u00fcksek hacimli m\u00fc\u015fteri geri bildirimlerini analiz ederek tek tek yorum okumaya dayal\u0131 yakla\u015f\u0131m\u0131n \u00f6tesine ge\u00e7en; \u00f6ne \u00e7\u0131kan sorunlar\u0131, beklentileri ve geli\u015fim alanlar\u0131n\u0131 g\u00f6r\u00fcn\u00fcr hale getiren CX Lens, m\u00fc\u015fterinin ger\u00e7ek geri bildirimini organizasyonun g\u00fcnl\u00fck kararlar\u0131na daha h\u0131zl\u0131 ta\u015f\u0131yan yeni bir ad\u0131m olarak dikkat \u00e7ekiyor. Vodafone, m\u00fc\u015fteriden ald\u0131\u011f\u0131 bu i\u00e7g\u00f6r\u00fcy\u00fc yaln\u0131zca anlamakla kalm\u0131yor; daha h\u0131zl\u0131 \u00e7\u00f6z\u00fcme, daha kolay bir deneyime ve g\u00fcnl\u00fck hayata dokunan somut faydalara d\u00f6n\u00fc\u015ft\u00fcr\u00fcyor.<\/span><\/p>

\u00a0<\/span><\/p>

M\u00fc\u015fteri mutlulu\u011funu u\u00e7tan uca sahipleniyor<\/span><\/strong><\/p>

\u00a0<\/span><\/p>

Vodafone\u2019da m\u00fc\u015fteri deneyiminden \u015febeke y\u00f6netimine, risk ve anomali tespitinden ticari karar sistemlerine kadar 100\u2019den fazla yapay zek\u00e2 modeli aktif olarak \u00e7al\u0131\u015f\u0131yor. M\u00fc\u015fterinin talebini tekrar tekrar anlatmas\u0131n\u0131n \u00f6n\u00fcne ge\u00e7en ve \u00e7\u00f6z\u00fcm s\u00fcrecini Vodafone\u2019un u\u00e7tan uca sahiplendi\u011fi Tek Seferde \u00c7\u00f6z\u00fcm modeliyle, mobil hizmetlerde 24 saatlik \u00e7\u00f6z\u00fcm s\u00f6z\u00fcn\u00fcn yerine getirilme oran\u0131 %96; \u00e7a\u011fr\u0131 merkezinde ilk temasta \u00e7\u00f6z\u00fcm oran\u0131 %85, ma\u011fazada ise %93 oldu. \u015eirketin sadakat platformu Vodafone Happy ilk y\u0131l\u0131nda 300 milyondan fazla ziyaret al\u0131rken, marka indirimleri yakla\u015f\u0131k 7 milyon kez kullan\u0131ld\u0131 ve m\u00fc\u015fterilere 2,5 milyar TL\u2019yi a\u015fk\u0131n ekonomik fayda sa\u011fland\u0131. Happy kullanan m\u00fc\u015fterilerin Vodafone\u2019u tavsiye etme oran\u0131 bir y\u0131lda %28\u2019den %49\u2019a y\u00fckseldi. Vodafone\u2019un Yurt D\u0131\u015f\u0131na Ho\u015f Geldin Hediyesi ise 2,1 milyon m\u00fc\u015fteriye ula\u015ft\u0131. Vodafone, m\u00fc\u015fteri mutlulu\u011funu \u015firket k\u00fclt\u00fcr\u00fcn\u00fcn ve \u00e7al\u0131\u015fanlar\u0131n g\u00fcnl\u00fck kararlar\u0131n\u0131n ortak filtresi haline getirmeye y\u00f6nelik yeni bir i\u00e7 k\u00fclt\u00fcr program\u0131n\u0131 da hayata ge\u00e7irmeye haz\u0131rlan\u0131yor.<\/span><\/p>

\u00a0<\/span><\/p>

\u00a0<\/span><\/span><\/u><\/em><\/strong><\/p>

Vodafone Grubu hakk\u0131nda<\/span><\/u><\/em><\/strong><\/p>

Vodafone, Avrupa ve Afrika'n\u0131n \u00f6nde gelen telekom\u00fcnikasyon \u015firketlerinden biridir. 15 \u00fclkede i\u015fletti\u011fimiz \u015febekelerin yan\u0131 s\u0131ra 4 ayr\u0131 \u00fclkede yapt\u0131\u011f\u0131m\u0131z yat\u0131r\u0131mlar ve 40'tan fazla \u00fclkedeki ortakl\u0131klar\u0131m\u0131z ile toplamda 370 milyona yakla\u015fan m\u00fc\u015fteriye mobil ve sabit ileti\u015fim hizmetleri sunuyoruz. \u0130nternetin omurgas\u0131n\u0131 olu\u015fturan 70\u2019i a\u015fk\u0131n denizalt\u0131 kablo sisteminde kapasitemiz bulunuyor. Buna ek olarak, kapsama alan\u0131 d\u0131\u015f\u0131nda kalan b\u00f6lgelere ba\u011flant\u0131 sa\u011flamaya y\u00f6nelik yeni bir do\u011frudan mobil uydu ileti\u015fim hizmeti geli\u015ftiriyoruz. Vodafone, d\u00fcnya genelinde 240 milyonu a\u015fk\u0131n IoT ba\u011flant\u0131s\u0131yla d\u00fcnyan\u0131n en b\u00fcy\u00fck IoT platformlar\u0131ndan birini i\u015fletiyor. Ayr\u0131ca, 7 Afrika \u00fclkesinde yakla\u015f\u0131k 103 milyon m\u00fc\u015fteriye finansal hizmetler sa\u011flayarak, di\u011fer t\u00fcm hizmet sa\u011flay\u0131c\u0131lardan daha fazla i\u015flem ger\u00e7ekle\u015ftiriyoruz. Amac\u0131m\u0131z, deniz taban\u0131ndan g\u00f6ky\u00fcz\u00fcne kadar her yerde sundu\u011fumuz teknolojilerle herkesi ba\u011flant\u0131da tutmak.<\/span><\/em><\/p>

Daha fazla bilgi i\u00e7in www.vodafone.com adresini ziyaret edebilir, @VodafoneGroup X hesab\u0131m\u0131z\u0131 takip edebilir ve www.linkedin.com\/company\/vodafone adresinden bizimle ba\u011flant\u0131 kurabilirsiniz.<\/span><\/em><\/p>

\u00a0<\/span><\/span><\/u><\/em><\/strong><\/p>

Bilgi i\u00e7in:<\/span><\/strong>\u00a0Medyaevi \u0130leti\u015fim \/ G\u00fcven Adal\u0131 \/ 0542 511 54 93 \/\u00a0<\/span>gadali@medyaevi.com.tr<\/span><\/a><\/span><\/p><\/td><\/tr><\/table><\/td><\/tr>

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Ek Dosyalar<\/h2><\/td><\/tr>

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